If you're looking for a promising non-voice BPO job in Gurgaon, the role of Senior Chat Support Executive with Smart Steps HR Services is an excellent opportunity. This is a golden chance to work with one of the topmost brand names in the telecom sector. With premium processes, high earning potential, and excellent incentives, this role is designed for candidates seeking a stable and rewarding career in the customer support domain.
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| Senior Chat Support Executive Job in Gurgaon |
Job Overview
| Job Title | Senior Chat Support Executive |
| Company | Smart Steps HR Services |
| Location | Gurgaon / Gurugram |
| Experience Required | 1 - 3 years |
| Salary Range | ₹3.5 – ₹4.5 LPA / ₹24,000 in-hand salary |
| Employment Type | Full Time, Permanent |
| Department | Customer Success, Service & Operations |
| Role Category | Non Voice |
| Openings | 100 |
| Applicants | 26 |
| Working Days | 5 Days Working |
| Shift Timings | Night Shifts |
| Process Type | 100% Non-Voice (Chat Support) |
| Cab Facility | Available |
| Education Requirement | Graduation Not Required |
| Official Website | smartstepshrservices.com |
| Consultancy Address | 1/42, Behind Vishal Mega Mart, Block 1, Tilak Nagar, New Delhi, Delhi, 110018 |
Job Description
As a Senior Chat Support Executive, your primary role will be to resolve telecom-related queries of US-based customers via chat. This is a non-voice role, making it ideal for individuals who excel in written communication and prefer back-office operations.
Key Responsibilities:
- Respond to telecom-related customer queries through chat.
- Ensure prompt and accurate resolutions to customer issues.
- Maintain professionalism and customer-first attitude.
- Work in coordination with internal teams to escalate unresolved issues.
- Follow all company communication guidelines and procedures.
Why You Should Apply
- Premium Brand Name: Work with one of the most reputable names in the BPO sector.
- Growth Opportunities: Excellent scope for career advancement and role upgrades.
- Attractive Salary & Incentives: ₹24,000 in hand + performance-based incentives.
- Work-Life Balance: 5-day working schedule with weekends off in most cases.
- Comfort & Safety: Night shifts with cab facilities provided.
- Eligibility Flexibility: Open to graduates and undergraduates with minimum 1 year of BPO experience.
Key Skills Required
- BPO experience
- Chat support / Non-voice process
- Email support & back office
- Customer handling
- International BPO communication
- Problem solving & attention to detail
How to Apply
If you're interested, you can directly connect with the recruiters through the below contact details:
📞 Shraddha – 8149249739
📞 Tushar – 7838103329
You can also WhatsApp your resume to these numbers for quick communication and faster processing.
About the Hiring Company
Smart Steps HR Services is a recruitment consultancy hiring for one of the largest BPO companies globally. With over 1000 open positions, this company offers voice and non-voice processes in a highly employee-centric environment. Known for its inclusive work culture and professional support, it’s an ideal organization for candidates who want to build a strong career in the BPO industry.
Disclaimer
We are not responsible for the hiring process. The job information provided here is based on independent research and public sources. We do not guarantee job placement or selection. Candidates are strongly advised to visit the official company website or the company’s career page for the most accurate and up-to-date details regarding the job openings, eligibility, and interview process. Always verify information before taking any action.
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