Are you an experienced operations leader looking for high-level jobs in Gurgaon? Here's your chance to step into a strategic role that offers unmatched growth, a dynamic work environment, and a lucrative compensation package.
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Jobs in Gurgaon |
📌 Job Overview – Director Operations (BPO | Tech Support)
Details | Information |
---|---|
Position | Director – Operations (BPO | Technical Support) |
Location | Gurgaon |
Qualification | Graduate (Any Stream) |
Salary | ₹20 – ₹25 LPA |
Industry | BPO | Technical Support | ITES |
🚀 Key Responsibilities
- Lead and manage end-to-end BPO operations with a focus on technical support services.
- Ensure performance, SLA adherence, and quality standards across multi-functional teams.
- Drive strategic planning and execution in collaboration with CXOs and stakeholders.
- Champion process improvement, operational efficiency, and cost optimization.
- Supervise teams across training, quality assurance, and workforce management units.
- Introduce and implement best-in-class customer experience strategies.
- Build and maintain a high-performance work culture with strong mentorship and leadership.
✅ Eligibility Criteria
- Minimum Graduate in any discipline (Master’s degree preferred).
- At least 10+ years in BPO operations with 3–5 years in a leadership/Director role.
- Proven expertise in technical support processes.
- Excellent team leadership, communication, and interpersonal skills.
- Analytical and process-driven mindset with a passion for people and performance.
📍 Why Choose This Job in Gurgaon?
Gurgaon is a booming tech and business hub, offering a wealth of high-paying career opportunities. This role is a strategic fit for professionals seeking jobs in Gurgaon that offer both professional advancement and personal satisfaction. With rapid BPO and ITES growth, the region offers great infrastructure, access to talent, and a thriving corporate ecosystem.
📩 How to Apply
- Email: hraf2104@gmail.com
- WhatsApp: 9831599430
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💬 FAQs – Director Operations BPO Jobs in Gurgaon
Q1: What is the salary range for this role?
A: The salary offered is highly competitive, ranging from ₹20 to ₹25 LPA.
Q2: Is this a remote or onsite job?
A: This is a full-time onsite role based in Gurgaon, with potential hybrid flexibility based on business needs.
Q3: What level of experience is required?
A: A minimum of 10 years in BPO operations is required, including at least 3–5 years in a senior leadership role.
Q4: Can candidates from other cities apply?
A: Yes, candidates from across India can apply, but preference will be given to those willing to relocate to Gurgaon.
Q5: Are there growth opportunities in this position?
A: Absolutely. This role is a gateway to CXO-level positions in one of the fastest-growing BPO sectors in India.
📌 Disclaimer
Disclaimer: All the candidates must read the official notification before taking any action and match the accurate information from the official source or visit the official site. We are not responsible for any loss. This article has been written after extensive research.
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